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5 Common Mistakes in Hospital Website Design and How to Avoid Them

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5 Common Mistakes in Hospital Website Design and How to Avoid Them
We will explore five common mistakes often made in healthcare website design and provide practical solutions to avoid them.

Creating an effective healthcare website involves more than just good design and engaging content. It requires a deep understanding of the unique needs and challenges within the healthcare industry. Mistakes in website design can not only deter users but also impact compliance and patient trust. In this blog post, we will explore five common mistakes often made in healthcare website design and provide practical solutions to avoid them.

From ensuring accessibility and mobile optimization to simplifying navigation, enhancing security measures, and clarifying calls-to-action, this guide will help healthcare organizations build websites that are not only visually appealing but also functional, secure, and user-friendly. By addressing these key areas, healthcare providers can enhance their online presence, improve patient interactions, and ensure compliance with industry standards.

1. Overlooking Accessibility

Accessibility should be a cornerstone of healthcare website design. Often, sites are built without considering the diverse needs of users, including those with disabilities. This can range from visual impairments to cognitive disabilities.

How to Avoid:

  • Implement ADA (Americans with Disabilities Act) compliant features such as screen reader compatibility, keyboard navigation, and text-to-speech functionality.
  • Use high-contrast color schemes and allow users to adjust text sizes easily.
  • Provide alternative text for all images and use descriptive link texts.

2. Ignoring Mobile Optimization

In today’s mobile-first world, a healthcare website that isn’t optimized for mobile devices can frustrate users, leading to a poor experience and potential loss of trust.

How to Avoid:

  • Design with a mobile-first approach. Ensure that the website is responsive on all devices, adjusting seamlessly to different screen sizes.
  • Optimize page load times for mobile devices to improve user experience and reduce bounce rates.
  • Make navigation simple and touch-friendly for smaller screens.

3. Complicated Navigation

Healthcare websites often contain vast amounts of information, which can easily overwhelm users if not organized properly. Complicated or unintuitive navigation can deter users from finding the information they need.

How to Avoid:

  • Streamline the site architecture and organize content into clear, hierarchical categories.
  • Include a prominent search feature that allows users to quickly find specific information.
  • Utilize breadcrumb trails and sticky navigation menus to enhance user orientation.

4. Lacking Clear Calls-to-Action

Without clear calls-to-action (CTAs), users may not understand the next steps, whether it’s booking an appointment, contacting a healthcare provider, or accessing medical records.

How to Avoid:

  • Place visible CTAs at strategic points across the website to guide users towards important actions.
  • Use action-oriented language that prompts immediate responses, like “Book Now,” “Contact Us Today,” or “Register.”
  • Ensure CTAs are differentiated from other elements on the page through contrasting colors or unique designs.

5. Insufficient Security Measures

Healthcare websites must handle sensitive personal and medical information, making security a top priority. Neglecting security can lead to data breaches and loss of patient trust.

How to Avoid:

  • Implement robust security protocols such as HTTPS, SSL certificates, and regular security audits.
  • Educate users about security practices through clear, accessible information and consent forms.
  • Regularly update the website’s software and plugins to protect against vulnerabilities.


Avoiding these common mistakes in healthcare website design isn’t just about improving aesthetics or functionality—it’s about fostering trust and ensuring that users can access the healthcare information and services they need with ease. At BECK Digital, we specialize in creating accessible, user-friendly, and secure healthcare websites that meet the needs of all users. If you’re looking to enhance your healthcare website, our team of experts is here to help. Let’s create a website that truly serves your community.

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